Frequently asked questions
What people ask us before we start.
Do we really need it?
- Do we need to know what to automate?
No. If you don’t know yet, you tell us how you work and we look at it together: which tasks repeat, where the team gets stuck and which data gets copied from one place to another. If needed, we come to your offices, free of charge.
You’ll come away knowing what makes sense to do first.
- We’ve done it this way for years and it works. Why change?
Working doesn’t mean it isn’t costing you. We look at how much time each task takes, how many people do it and what happens when it goes wrong. If changing it isn’t worth it, we’ll tell you.
- Why don’t we buy software that already exists?
If there’s one that works for you, we’ll tell you. We build what no software solves for you, or what forces you to work its way rather than yours.
- Do you work with companies like ours?
Yes. We work with companies in any sector that have manual work costing them time and money.
Is it worth it?
- How much does it cost?
It depends on the project. Scope, price and timeline are agreed before we start.
We put it in writing, along with the software it has to connect to.
- How long does it take?
It depends a lot on the project. It usually takes between 2 and 5 weeks, though there can be exceptions. We set it in the dossier, before we start.
What if it goes wrong?
- How do we know it’ll work before we commit?
Before the project, we show you a quick demo with your case. And while we build it, we review the progress together.
- Does the AI decide on its own? What if it gets it wrong?
Not entirely. The AI agents we use work within limits that we set: they do on their own what they can do well, and what matters goes through a person’s review.
- What if something goes wrong later? Who maintains it?
We offer optional maintenance: we fix bugs and make small adjustments to what already works. New features are quoted separately.
Does it fit how we work?
- Do we have to change the software we use?
No. We make it talk to what you already use.
- Will our team use it? Do we need someone technical?
Yes, and you don’t need anyone technical. We build it with them, around how they work today, and we teach them how to use it. If you’d like, we take care of the maintenance.
- Does this replace our team?
No. It takes away the repetitive work so your team can focus on what needs judgement: looking after customers, making decisions and reviewing what matters.
- What if we grow?
We design it for the volume you expect, with room to spare. One of our systems now handles 400% more use than at the start, and nothing had to be rebuilt.
- Do you work outside Madrid?
Yes. We’re based in Madrid and work remotely with companies in any country. When needed, we travel to you.
Can we trust you?
- Is it a ChatGPT with our logo?
No. We build a system from scratch for your company, around your way of working and your data. AI is one more piece, and it only goes where it adds something.
- Who’s behind Igneva?
A team that comes from building systems used by hundreds of thousands of people, with an advisor who has led engineering teams at high-growth companies. We cover it in “About us”.
- Is our data safe?
Yes. We host it on servers in Europe or on your own, and security is built in from the design: we build it with modern, secure technology and check it continuously and automatically to catch any flaw as early as possible.
We’ve also found security flaws in WordPress, Drupal and PrestaShop extensions that affected more than 225,000 websites. Their developers acknowledged and fixed them.
- What do we get at the end?
We show you how to use it and hand over the documentation and access. If your team needs training, we set that out in the dossier.
Let’s talk about what you need to solve.
Tell us about your caseThe first conversation is free. We learn how you work and where we can help.